Customer Care Policy

At Trade windows we pride ourselves on our customer care. To us the customer comes first whether it be before an installation or ten years after an installation.

All of Trade Windows customers can expect to receive the highest possible standard of customer care.

How do we hope to achieve this ?

• Ensure all employees are fully trained in their field
• Continually monitor our employees progress
• Monitor our customer serviceto ensure the best standards and services

Trade Windows core belief and values are

• To actively seek and listen to our customers requirements
• To fulfill all customers requirements
• To invlove our employees and customers at all points of the purchasing process and beyond
• To be honest and open in all ways and transactions
• To seek continous improvement in all ways
• To be caring and act with integrity
• To be an organisation our customers and employees can trust

Our principles on customer focus

• To develop a customer care policy
• To develop an after sales care service
• Develop with customers
• To train our employees in building customer confidence